General Questions

How do I place an order and upload my photos?

You can place your order and upload your photos through our ROES system.

What’s your turnaround time?

Once you place an order, upload your photos, and approve your design, we will print and bind your album within two weeks.

Do you offer a rush service?

Yes, rush orders are printed and bound within one week. There is a 25% surcharge for rush orders.

How do you ship your albums?

Albums are shipped via UPS ground with insurance. We charge a flat fee of $25.00 for shipping and handling for one album. For two albums we charge $35.00 for shipping and handling. If you order more than two albums, we will contact you with a shipping quote.

Do you offer rush shipping?

Yes, we offer overnight shipping. Shipping costs can vary greatly depending on the weight of our order. Please contact us for a rush shipping quote.

Do you ship internationally?

Yes! International shipping rates can vary greatly. Please contact us for an international shipping quote.

I’m a professional photographer, can I drop ship to my clients?

Absolutely! Please contact us to set up drop shipping.

My album was damaged in transit, can you help me?

We take great care in packing your album so it doesn’t get damaged during shipping, unfortunately accidents do happen. All of our albums are shipped with insurance. Damaged packages are the responsibility of the carrier. Please don’t accept packages that have been damaged during transit. If your package has been damaged, contact us within 24 hours so we can send you a replacement and file a claim with the carrier.

Can I cancel my order?

We process your order within 24 hours of receiving it. If you would like to cancel your order, you must notify us within 24 hours of placing your order.

Can I return or exchange my album?

All of our albums are custom made to order. Returns or exchanges are only accepted for manufacturing defects. Please contact us within 24 hours of receiving your album to report any manufacturing defects.

I’m professional photographer, how can I get a studio sample?

It’s super easy! Check out our Sign Up page and fill out a contact sheet. You can order a sample album through ROES. Sample albums are 25% off and we will emboss “studio sample” on the front and back cover of the album.

Album Questions

What’s a flush mount album?

A flush mount album is an album that is made with panoramic spreads that are mounted directly to the album pages. The pages lay flat on the table when you open them.

What’s the difference between a page and a spread?

A spread consists of two pages. All of our albums feature panoramic spreads. There is a very subtle crease that runs between the two pages that make up the spread. The albums open up to the inside cover that is blank. The photo spreads begin after the first page is turned.

How do I know how many spreads to order?

Here are a couple of general guidelines regarding the number of photos you should upload:

  • For a 30-page (15 spreads) album we recommend between 60-70 photos.
  • For a 40-page (20 spreads) album we recommend between 70-80 photos.
  • For a 50-page (25 spreads) album we recommend between 80-90 photos.
  • For a 60-page (30 spreads) album we recommend between 90-100 photos.
  • For a 70-page (35 spreads) album we recommend between 100-110 photos.
What kind of printer and paper do you use?

We run a traditional “wet lab” and print all of our album spreads using a laser printer that prints at 1200 DPI. We use Fuji Crystal Archive Silver Halide paper. We offer Fuji Lustre, Metallic, Deep Matte, and Satin professional grade photo papers. Archival grade papers are very resilient and are designed to last up to 100 years.

How do you bind your albums?

We use a proprietary dry-mount process to bind and assemble the album to prevent warping and distortions. The spreads are dry-mounted on thin but sturdy boards that are made of compressed cotton. Each spread is about 1-2 mm thick. This allows our pages to be sturdy yet sleek and very modern looking.

How can I properly maintain my album?

Please store your album in a temperature and humidity-controlled environment. Avoid placing the album under direct sunlight or in an excessively hot environment. Excessive heat can cause the adhesives to melt and warp. Use a soft cloth to remove fingerprints and avoid using water or any solvents on the cover or interior spreads.

Design Questions

How long does it take you to design an album?

Once we receive your photos, we’ll send your design to you within 7 days.

How many revisions do I get?

All of our albums include one revision free of charge. Subsequent revisions are $5.00 per spread.

Can I design my own album and send it to you to print and bind?

Yes! If you would like to design your own album, please contact us beforehand. We will provide you with our design specifications (bleed lines and trim marks) so you can design your own spreads. We generally recommend that photographers leave a ¼ inch bleed around each spread.

Do you color correct my photos?

Yes! We color correct all of your photos prior to printing them. If you don’t want us to color correct your photos, please let us know when you are placing your order.