FAQ

You can place your order and upload your photos through our ROES system.

Once you place an order, upload your photos, and approve your design, we will print and bind your album within two weeks.

Yes, rush orders are printed and bound within one week. There is a 25% surcharge for rush orders.

Albums are shipped via UPS ground with insurance. We charge a flat fee of $25.00 for shipping and handling for one album. For two albums we charge $35.00 for shipping and handling. If you order more than two albums, we will contact you with a shipping quote.

Yes, we offer overnight shipping. Shipping costs can vary greatly depending on the weight of our order. Please contact us for a rush shipping quote.

Yes! International shipping rates can vary greatly. Please contact us for an international shipping quote.

Absolutely! Please contact us to set up drop shipping.

We take great care in packing your album so it doesn’t get damaged during shipping, unfortunately accidents do happen. All of our albums are shipped with insurance. Damaged packages are the responsibility of the carrier. Please don’t accept packages that have been damaged during transit. If your package has been damaged, contact us within 24 hours so we can send you a replacement and file a claim with the carrier.

We process your order within 24 hours of receiving it. If you would like to cancel your order, you must notify us within 24 hours of placing your order.

All of our albums are custom made to order. Returns or exchanges are only accepted for manufacturing defects. Please contact us within 24 hours of receiving your album to report any manufacturing defects.

It’s super easy! Check out our Sign Up page and fill out a contact sheet. You can order a sample album through ROES. Sample albums are 25% off and we will emboss “studio sample” on the front and back cover of the album.

A flush mount album is an album that is made with panoramic spreads that are mounted directly to the album pages. The pages lay flat on the table when you open them.

A spread consists of two pages. All of our albums feature panoramic spreads. There is a very subtle crease that runs between the two pages that make up the spread. The albums open up to the inside cover that is blank. The photo spreads begin after the first page is turned.

Here are a couple of general guidelines regarding the number of photos you should upload:

• For a 30-page (15 spreads) album we recommend between 60-70 photos.
• For a 40-page (20 spreads) album we recommend between 70-80 photos.
• For a 50-page (25 spreads) album we recommend between 80-90 photos.
• For a 60-page (30 spreads) album we recommend between 90-100 photos.
• For a 70-page (35 spreads) album we recommend between 100-110 photos.

We run a traditional “wet lab” and print all of our album spreads using a laser printer that prints at 1200 DPI. We use Fuji Crystal Archive Silver Halide paper. We offer Fuji Lustre, Metallic, Deep Matte, and Satin professional grade photo papers. Archival grade papers are very resilient and are designed to last up to 100 years.

We use a proprietary dry-mount process to bind and assemble the album to prevent warping and distortions. The spreads are dry-mounted on thin but sturdy boards that are made of compressed cotton. Each spread is about 1-2 mm thick. This allows our pages to be sturdy yet sleek and very modern looking.

Please store your album in a temperature and humidity-controlled environment. Avoid placing the album under direct sunlight or in an excessively hot environment. Excessive heat can cause the adhesives to melt and warp. Use a soft cloth to remove fingerprints and avoid using water or any solvents on the cover or interior spreads.

Once we receive your photos, we’ll send your design to you within 7 days.

All of our albums include one revision free of charge. Subsequent revisions are $5.00 per spread.

Yes! If you would like to design your own album, please contact us beforehand. We will provide you with our design specifications (bleed lines and trim marks) so you can design your own spreads. We generally recommend that photographers leave a ¼ inch bleed around each spread.

Yes! We color correct all of your photos prior to printing them. If you don’t want us to color correct your photos, please let us know when you are placing your order.